Service Management explores how value is added and retained:
- how people in a team add value
- how teams within a department add value
- how departments within a company add value
- how the supplier-company-customer chain adds value
The hardest part of being a Service Management Analyst is convincing people that an outsider can add value to a business that they are not expert in, and perhaps have no experience of. On the contrary, ignorance can be a vital aspect, especially when it allows asking "daft" questions that challenge assumptions.
