What is ESM?
ESM = Enterprise Service Management
Service Management explores how value is added:
- how people in a team add value
- how teams within a department add value
- how departments within a company add value
- how the supplier-company-customer chain adds value
While Service Management has it's roots in IT as ITSM, the skills are transferable to the whole enterprise.
The ESM.Solutions business model is based on:
- Presentations and workshops
- Providing DIY check-sheets
- Carrying out audits
Next Course: Preventing Customer Churn
Who is this for? SME Company Directors, Senior Managers, their protégés, plus Management KTP Associates. You are probably responsible for operations, finance, customer experience, marketing or sales.
What kind of business? Any business reliant on subscriptions or repeat business. Especially for any business hemorrhaging clients. Your business size either is, or aspiring to be, in the range £1m-£2m annual turnover with 25-50 employees.
Why attend? Understand what can go wrong in your back-office processes plus identify the approaches to prevent or recover. Gain insight into frameworks which help recognise and prevent bad practices. There will be nuggets of knowledge to take away and adopt.
How? a small-group workshop: a maximum of 16 people, including another speaker. Two sessions on the theme of Preventing Customer Churn.
Where? Barracuda Room, Fareham Innovation Centre, Meteor Way, Fareham, Hampshire, PO13 9FU.
This is not a 'hybrid' event: there will be no remote attendance.
When? Wednesday 29th September 2021. 10AM start until mid afternoon.
Click here to book your place or join the waiting list.
Next Steps...
For more information on how we can help you with improving Service Management by adopting the ITIL framework, please ...