Privacy Policy

ITSM Support Limited

Privacy Notice

ITSM Support Limited is a consultancy company providing services to other businesses.

This Privacy Notice describes what information we collect, how we deal with it and our legal basis for processing and securing it. We also explain your rights in relation to the personal information we hold about you and how you can exercise your rights or register a complaint

ITSM Support Limited is registered with the UK Information Commissioner's Office (ICO), registry number ZA479360.

Our Data Protection Officer’s contact details
Contact: Robert Howe
Phone: 01329 888046

What personal information do we collect?
We currently collect and process the following information we need to provide our services and products:

  • Name and Surname
  • Company Name
  • Company Address
  • Company Email Address
  • Company Contact Number
  • Company Job Title
  • Social Media URL

How do we get the personal information?
Personal information may be provided to us directly by you.
We may collect information from public domain sources such as:

  • The business web site
  • Companies House
  • London Stock Exchange
  • Social Media

Data stored will be sufficient to

  1. address the business contact by mail, telephone, email or other electronic communication;
  2. understand the conversation(s) that have been had with you;
  3. send newsletters;
  4. provide offers of appropriate services.

Legal basis
The relevant law is that for England & Wales.
ITSM Support Limited is a consultancy company providing services to other businesses. The legal basis for collecting and using the personal information described in this Privacy Notice is in the sole context of providing services, and offers of services, to the business the person represents.

If we contact you, and you state you want this to stop, then a "STOP" flag and the date will be noted to your record.

  1. If you ask us to resume contact, then we will advise you of the "STOP" flag and the date.
  2. You will be asked to confirm revocation of the "STOP" flag.

Service providers
We work with service providers to perform some tasks on our behalf. This might include Business services, IT services including Penetration Testing, Project services, Resource services and Training services. We may share your personal data with these providers to perform the necessary tasks. However, they are obliged not to disclose or use it for any other purposes. Any third-party processing of your data on our behalf will be subject to security and confidentiality obligations consistent with this privacy notice and applicable law.

Some services we provide may also require us to share your personal data with a partner we are working with. For example, if you use consultancy services we offer, we may share your personal data with relevant consultants in order to assist in providing this service.
We may also share your personal data with third parties with whom we partner to advertise or provide services to you. When we do share personal data we will take steps to protect your privacy.
We may transfer personal information outside of the EEA and the UK. We ensure that standard contractual clauses, adequacy or other transfer safeguarding measures are used and that you are aware of this transfer.

How to complain
In the first instance please send complaints to our Data Protection Officer. If you are not happy with the response you receive, you can send your complaint to the Information Commissioner’s Office (ICO).
Information Commissioner’s Office: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Helpline number: 0303 123 1113
Web site: