ESM.Solutions services fall into two broad categories: mentoring and reviews.
Mentoring
Reviews
Mentoring may take the form of workshops, one-on-one mentoring or a combination of the two.
One-on-one Mentoring
Regular two-hour directed mentoring sessions to guide you to carry out investigations and actions to improve and protect your business.
Master Classes
Regular two-hour combination of workshop and mentoring.
Workshops
- How Not To Lose Customers
- Good Business Decision Making
- Planning for Resilient Changes: avoiding SNAFUs
- Handling Customer Complaints, including ISO10002
- Frameworks are Your Friend: SFIA, ITIL, SDI & Cynefin
- What is really important to your business?
Reviews may be focused on a single incident, one process, or a group of processes impacting a single desired outcome.
60-Point Review
An independent assessment, over two days, of potential weaknesses impacting customer renewal, plus an action plan.