Some definitions: KPI Key Performance Indicator. CSF Critical Success Factor. You want your managers to realise that just because something can be measured, does not mean it should be measured: it needs to be useful. You want information for reports for your peers to be "summarised up". A rule of thumb is that they want less …
Tag archives: #ServiceMeasurement
Service Reporting
"There are three kinds of lies: lies, damned lies, and statistics." The message of a data-set can be dramatically changed by careful exclusion. A chart with five years data can be used to present a process as being easy to control: adding nine months more of immediately prior older data might show that the five …