Why Do Documentation?

Interior of Barracuda Room, Fareham Innovation Centre

As Production Manager in a factory and later an Operations & Support Manager for a software company, I had to delegate. I had teams of people working for me and needed to remain accountable for processes and, in the factory, health and safety. Process and configuration documentation has been second nature to me for decades.

Reasons given for not doing business documentation:

  1. I know what I’m doing / People in this role know what to do
  2. We do this all the time, so it’s not worth documenting
  3. We do this very infrequently, so it’s not worth documenting
  4. I can choose to cut corners and do the job quicker
  5. I don’t have time today
  6. It’s faster if I do it myself
  7. It’s too complex to document
  8. It’s too risky to let anybody else do this
  9. We don’t need that bureaucracy!

In my mind, these all translate as “Keys of the Kingdom” excuses, meaning “If other people know how to do this, then my opportunities for being a hero are reduced … or my chances of being replaced are increased.”

After a short introduction by each attendee, the presentation will be ‘full-on’ for nearly the full hour, with some time for Q&A afterwards.

In a series of polls, the first being How many “Keys of the Kingdom” people can you identify from your work life? (Closed Sunday 6 September), I wanted to determine how big a problem this is in companies. I am appalled that the situation is worse than I thought, with ⅔ having at least two encounters. I had expected an age-related response: the longer at work the more experiences. Sadly, there are people from my children’s generation with more to report than myself. I had wondered if there would be a gender difference, with misogyny being a driving factor: this small poll does not support that proposition.

What kind of business is this for?
Any business: from solopreneur upwards.
Who is it for?
For solo entrepreneurs and managers in any size business.
Why attend?
Understand the different types of documentation. Gain insight into frameworks which help create better documentation.
Business benefits
  • Avoid repeating mistakes and consequently spending time fixing them
  • De-skill tasks and reduce training time
  • Standardise processes within the team and from time to time
  • Avoid “Keys of the Kingdom” risks
Barracuda Room, Fareham Innovation Centre, Meteor Way, Fareham, Hampshire, PO13 9FU.
This is not a ‘hybrid’ event: there will be no remote attendance.
Spring 2022
Booking and Waiting List

If you’re interested in being informed of future dates, for other presentationa or workshops, please write to enquiries@esm.solutions.
Next Steps
  • Half-day workshop
  • One-on-one mentoring
  • Consultancy